Terms of service

These terms apply when you buy from theparcelconcierge.com. Please read them before you order. Nothing in them affects your statutory rights as a consumer under Irish and EU law.

Who we are

The Parcel Concierge, No 1, Supple House, Dunshaughlin, Co. Meath, A85 R684, Ireland. You can reach us at hello@theparcelconcierge.com or on (01) 801 9810.

Placing an order

Your order is an offer to buy. A contract is formed when we email you to confirm the order has been dispatched, not when you complete checkout. If we cannot fulfil an order we will contact you and refund you in full rather than substituting without asking.

We may refuse an order. The usual reasons are that an item is out of stock, that we cannot deliver to the address, or that we cannot satisfy ourselves about age verification on an order containing alcohol.

Prices and payment

Prices are in euro and include VAT where it applies. Delivery is charged separately and is shown before you pay. Payment is taken through Shopify’s hosted checkout: we never see or store your card details.

If a product is listed at the wrong price we will contact you before dispatch and you can confirm the order at the correct price or cancel it for a full refund.

Alcohol and age verification

You must be 18 or over to buy alcohol from us, and somebody 18 or over has to take the delivery in. We may ask for proof of age on delivery. An Post cannot leave anything containing alcohol with a neighbour or in a safe place, so an undelivered order goes back to the depot.

If we cannot complete an alcohol delivery for these reasons after reasonable attempts, we will contact you to arrange a redelivery or a refund of the goods.

Delivery

Free local delivery within the A85 eircode area, delivered by our own team. €8.95 elsewhere in the Republic of Ireland with An Post, free on orders over €100. €40 to the United Kingdom, where delivery times may vary and additional customs requirements may apply. Full detail is on our delivery page.

Delivery timescales are estimates. Once an order is with An Post we cannot guarantee the day it arrives. Risk in the goods passes to you on delivery.

Cancellations, returns and refunds

Our refund policy sets out how to return an item, what cannot be returned, and how and when refunds are paid. We give you 30 days to request a return, which is longer than consumer law requires.

Nothing in that policy affects your statutory rights. If goods are faulty, damaged or not as described, those rights apply whatever the policy says.

Gifts sent to somebody else

We never put a price or an invoice in the box. Where an order is sent as a gift, our contract is with you as the buyer, so cancellations and refunds are handled with you rather than with the recipient.

Products and availability

Hamper contents change a little with what is available from our producers. Where we have to substitute an item we substitute something of equal or greater value and of a similar kind. If a substitution would materially change the hamper we contact you first.

Photographs are of the product as we pack it. Serving suggestions and props in a photograph are not included unless the contents list says so.

Our liability

We do not exclude or limit our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be excluded under Irish law. Otherwise our liability for any order is limited to the amount you paid for it.

Complaints and disputes

Contact us first and we will try to sort it out. If we cannot resolve it, you can use the European Commission’s online dispute resolution platform, or contact the Competition and Consumer Protection Commission.

Governing law

These terms are governed by the laws of Ireland and the courts of Ireland have jurisdiction. As a consumer you keep the protection of the mandatory rules of the country you live in.